StepForest Support
Walking step counter with trends, streaks and a forest that grows as you move.
Contact us:
[email protected]
We reply within 48 hours. Please include your device model, iOS version and, for purchase issues,
the App Store order number.
Purchases and Pro membership
- Restore a purchase: open the Pro paywall in the App and tap "Restore Purchases".
Pro is tied to the Apple ID you bought it with.
- Manage or cancel a subscription: iOS Settings → your name → Subscriptions, or
apps.apple.com/account/subscriptions.
Cancelling stops the next renewal; the current period stays active until it ends.
- Refunds: payments are handled by Apple. Request a refund at
reportaproblem.apple.com (choose "I did not mean
to purchase" or "Request a refund"). If you were charged by mistake, email us as well and we
will help with the process.
Steps and Apple Health
- StepForest reads steps and distance from Apple Health and your device motion sensor. If numbers
look wrong or empty, check iOS Settings → Privacy & Security → Health → StepForest is
allowed to read Steps and Walking + Running Distance.
- The App never writes data to Apple Health, so your health data stays exactly as your other apps
recorded it.
- You can pull to refresh, or reopen the App, to re-read the latest records.
Your data
- Delete your data or account: email us from the address associated with your
account and ask for deletion. We remove or anonymize account details, server-side activity
records, avatars and feedback attachments.
- Turn off usage analytics: email us to withdraw consent to Firebase Analytics;
we stop further collection for your device.
- See the Privacy Policy for what we collect and why.
Legal
Operator: Beijing Zhidong Infinite Information Technology Co., Ltd.